Refund Policy

Last Updated: January 2025

1. Overview

At GTMVP Inc., we stand behind the quality of our Product Description Generator service. This Refund Policy explains when and how you can request a refund for your subscription.

2. 30-Day Money-Back Guarantee

2.1 Eligibility

New customers are eligible for a full refund if they:

• Request a refund within 30 days of their initial purchase
• Have not previously received a refund from us
• Have not violated our Terms of Service

2.2 What's Covered

The 30-day guarantee applies to:

• First-time subscriptions (Starter, Professional, or Enterprise plans)
• Initial payment only (not renewal payments)
• Upgrades from free to paid plans

3. Refund Process

3.1 How to Request a Refund

To request a refund:

1. Email us at hello@gtmvp.com within 30 days of purchase
2. Include your account email and order number
3. Briefly explain why you're requesting a refund (optional but helpful)

3.2 Processing Time

• Refund requests are typically processed within 3-5 business days
• Refunds are issued to the original payment method
• It may take 5-10 business days for the refund to appear in your account

4. Subscription Cancellations

4.1 Future Billing

When you cancel your subscription:

• You won't be charged for future billing periods
• Your access continues until the end of the current billing period
• No partial refunds are given for unused time in the current period

4.2 How to Cancel

You can cancel your subscription anytime by:

• Going to your account settings and clicking "Cancel Subscription"
• Contacting support at hello@gtmvp.com

5. Special Circumstances

5.2 Billing Errors

If you were charged incorrectly, we'll immediately refund the erroneous charge upon verification.

5.3 Service Outages

For extended service outages (more than 24 consecutive hours), we may provide:

• Pro-rated credits for the downtime
• Extension of your subscription period
• Full refund if the outage significantly impacts your business

6. Non-Refundable Items

The following are generally non-refundable:

• Renewal payments after the initial 30-day period
• Add-on services (like video generation credits) after use
• Accounts terminated for Terms of Service violations
• Subscriptions older than 30 days (except for special circumstances)

7. Dispute Resolution

If you're not satisfied with our refund decision:

1. Contact our customer success team for review
2. Provide additional information about your situation
3. We'll escalate to management if needed
4. You may also dispute the charge with your payment provider

8. Frequently Asked Questions

Q: Can I get a refund after 30 days?

A: While our standard policy is 30 days, we consider exceptions for technical issues or billing errors.

Q: Do I need to provide a reason for my refund?

A: No, but feedback helps us improve our service.

Q: What happens to my generated content after a refund?

A: Content you've already generated remains yours to keep and use.

Q: Can I get a partial refund?

A: We don't offer partial refunds for the current billing period, but you can cancel to prevent future charges.

Q: How many times can I request a refund?

A: The 30-day guarantee is available once per customer.

9. Subscription Plan Comparison

10. Contact Us

For refund requests or questions about this policy, please contact:

GTMVP Inc. Support Team
Email: hello@gtmvp.com
Response Time: Within 24 hours (business days)
Website: https://productdescriptions.io

11. Legal Rights

This refund policy does not limit any legal rights you may have as a consumer under applicable law. Some jurisdictions do not allow the exclusion of certain warranties or conditions, so some of the above may not apply to you.